I have completed 6 orders for a single cell phone and it's been cancelled 6 times. Today, I’ll deep dive more into how it works when using Lazada’s highly successful fulfillment services for cross-border sellers. they don't accept paypals with foreign-issued cards. As mentioned, Lazada doesn’t run their fulfillment center in Hong Kong by themselves. We need a third party fulfillment service. Greatest E-commerce App in South East Asia. Once the client has received the products the status automatically changes to “delivered”. Required fields are marked *. Additional information like the below should also be put inside the package, if existing: The packaging should be robust and have no visible damages such as dents when arriving at the sortation center. A notice should be sent to Lazada 24 hours in advance before pick up and the returned parcel shall be picked up 15 working days after inbound. Try to contact Timeslogistics (FBL) or Kobron (LGS) instead. Enjoy shopping online here with this LAZADA app when I am in Asia. "risk scanning declined the transaction". He is currently a freelance consultant supporting Asiaimportal (HK) Limited with content creation and research. Good day! Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. If you are worrying about taxes and customs duties, Lazada is in-charge of everything. All returns should be handled via Times’ OMS system as well (more about that below). Same thing happened here.They cancelled my order and "i dont know the reason". In Vietnam, the re-routing process is used, but returned products cannot be shipped back to the seller. You’ll be able to see items that have been returned and kept stock in Lazada’s HK warehouse with the following codes are shown: CR = Customer return Instead, they’ve outsourced the warehousing and fulfillment operations to Timeslogistics. Had to call my bank also and notified merchant afterwards. Feel free to book a consultation call or use the many free resources on this website. I'm a customer too of Lazada.It happend to me too many times but I tried to do some move to solve it.Since they cannot call us to verify because it is long distance,it is me who will called them to verify to them that it is real me ,the owner of the credit card who buy the item. If a parcel cannot be resold within 4 weeks, it will be sent back to the sortation center it originally came from. Sellers must make at least 2 delivery attempts before updating a Seller Own Fleet order status to delivery failed. Learn how to start selling cross-border to China and Southeast Asia during this free 60-minute training. 3) Will I need to get the product approved first? Today, I’ll deep dive more into how it works when using Lazada’s highly successful fulfillment services for cross-border sellers. 2. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first and last mile delivery arm supported by approximately 100 logistics partners. Do you know, if LGS delivers parcel to Vietnam from Honkong? How to Buy Smart, Sun and TNT Load from Lazada Philippines, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Tumblr (Opens in new window), DepEd K to 12: Complete Curriculum Guides (CG) 2017, K to 12: Senior High School (Grade 11 and 12) Curriculum Guide (CG) PDF, K to 12: Senior High School Curriculum Guides 2017, K to 12: Senior High School TLE and TVL Track Curriculum Guides 2017, K to 12: Primary and Junior High School Curriculum Guides (CG) 2017. Hello Marcus, Get contact details that poster left for the company. You will be able to edit the text before publishing. 1. Feel free to book a consultation call or use the many free resources on this website. Honestly, I don’t know. By letting Lazada managing the complete logistics cycle from pick-up at your warehouse to end delivery you can increase sales, customer ratings, and focus on other important things, like marketing.

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