", "Microsoft confirms Surface Book 2's power problem", Microsoft confirms Surface Book 2’s power problem - The Verge, Microsoft confirms Surface Book 2 battery drain problems while gaming | TechRadar, European Union Microsoft competition case, https://en.wikipedia.org/w/index.php?title=Surface_Book_2&oldid=980314121, Pages using multiple image with auto scaled images, Creative Commons Attribution-ShareAlike License, This page was last edited on 25 September 2020, at 20:13. The Surface Book 2’s miscues tarnished the Surface brand, but not irrevocably. [11]. It is a 2-in-1 PC which can be used like a conventional laptop, or the screen can be detached and used separately as a tablet, with touch and stylus input. Surface Book 2 users have suffered through quite a bit. (The Surface Book 2’s USB-C port allows you to connect to a single 4K display, but only at 30Hz, a refresh rate that fatigues the eyes.). It is a 2-in-1 PC which can be used like a conventional laptop, or the screen can be detached and used separately as a tablet, with touch and stylus input. Your recently viewed items and featured recommendations, Select the department you want to search in, Microsoft Surface Book 2 15" (Intel Core i7, 16GB RAM, 512 GB), Silver, Microsoft Surface Book 13.5" (Intel Core i5, 8GB RAM, 256 GB), Microsoft  Surface Laptop 2 (Intel Core i5, 8GB RAM, 256GB) - Platinum, MoKo Case Fit Microsoft Surface Pro 7 / Pro 6 / Pro 5 / Pro 2017 / Pro 4 / Pro LTE, All-in-One Protective Rugged Cover Case w/Pen Holder and Hand Strap, Compatible with Type Cover Keyboard - Black, Microsoft Surface Book 2 15-Inch 256GB i7 2-In-1 Laptop Bundle (16GB RAM, Detachable Touchscreen, Windows 10 Pro) 2017, Microsoft Surface Book LCL-00001 2-in-1 Laptop, Intel Core i5-6300U, 8GB RAM, 256GB SSD (Renewed), NEW Microsoft Surface Book 3 - 13.5" Touch-Screen - 10th Gen Intel Core i5 - 8GB Memory - 256GB SSD (Latest Model) - Platinum, Microsoft Surface Book 2 HNM-00001 Laptop (Windows 10, Intel i7-8650U, 13.5" Screen, Storage: 512 GB, RAM: 16 GB) Silver, Microsoft Surface Book 2 (Intel Core i5, 8GB RAM, 256GB) - 13.5in (Renewed). At those prices, anyone who purchased a Surface Book 2 should have had close to a flawless experience. Most laptops survive PCWorld’s review process without exposing major issues. This 13-inch model’s battery was dead on arrival. While the Surface Book lineup has been subject to bugs and other issues, Microsoft's Surface Pro lineup has been relatively worry-free. If I were Microsoft, I’d think of some way of making it up to users who stuck with the Surface Book 2 through thick and thin. Here’s the 15-inch Surface Book 2 whose discrete GPU failed, possibly due to overheating. PCWorld helps you navigate the PC ecosystem to find the products you want and the advice you need to get the job done. The Surface Book 2 is the second generation of the Surface Book, part of the Microsoft Surface line of personal computers. The Surface Book 2’s miscues tarnished the Surface brand, but not irrevocably. In addition to the 13.5-inch screen available in the original Surface Book introduced two years before, it is also available in a 15-inch screen model. Surface updates are released in stages – not every Surface will receive the update at the same time, but it’ll be delivered to all devices. More importantly, the Surface Book 3 just seems to work. Following the device's general public launch, Microsoft has also published a series of software updates that further improved the device's palm rejection and pen computing accuracy. The Surface Pro 7 is still the best Windows tablet on the market. Devindra Hardawar of Engadget said of the 15-inch model, "The Surface Book 2 is exactly what we've wanted from a high-end Microsoft laptop. It’s surprising to see the same design after two years, and I was expecting bigger refinements and changes." [4] The front-facing camera contains an infrared sensor that supports login using Windows Hello. Shop Microsoft Surface Book 2 13.5" Touch-Screen PixelSense™ 2-in-1 Laptop Intel Core i5 8GB Memory 256GB SSD Platinum at Best Buy. Microsoft’s Surface Laptops are sound. Note: When you purchase something after clicking links in our articles, we may earn a small commission. As PCWorld's senior editor, Mark focuses on Microsoft news and chip technology, among other beats. PCWorld |. Find low everyday prices and buy online for delivery or in-store pick-up. [13] This issue first appeared in review units shipped to reviewers and other outlets, all of which were accompanied with official 95-watt power supplies.[14][15]. There are two Surface Book 2 models, a 13-inch and a more powerful 15 … Today, after updating its firmware (and yes, the Dock contains firmware) our Surface Book 2 failed to recognize my 4K display while connected to the Dock. Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 1TB GB SSD - Platinum Model: HNN-00001 SKU: 6145607 But it can still earn a shot at redemption. For more info about the Surface MSI naming convention, see Deploy the latest firmware and drivers for Surface devices. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Thermal issues. Microsoft eventually responded to inquiries, and despite acknowledging no fault, proceeded to partially rectify it by bundling retail units with newer chargers capable of continuously providing up to 102 W of power, which was also the theoretical maximum electrical input supported by the Surface Book 2's charging port without a broader redesign. ), Diplomatically, I’d call the Dock “flaky.” The first Microsoft Store review for the Surface Dock described it as “junk.” Users wondered why the Surface Book 2 attached to the Dock couldn’t support a pair of 4K monitors at 60Hz, when the 2017 model of the Surface Pro could. 2- I do not have the driver named Touch Screen HID [12] Most issues were gradually resolved as production continued. Here is a summary of the situation and what I did tried: 1- I reset the PC in full version for recycling that day.

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